14 December 2018
– The Global
Technical Support Outsourcing Market is expected to grow at a
CAGR of 7.89% in the upcoming period as the scope and its applications are
rising enormously across the globe. Technical support outsourcing is a
technology that helps to prevent losses in business. The factors that are
playing a major role in the growth of market are the availability of cheap and
qualified labor and growing need for cost-efficient solutions to advance
efficacy. However, loss of quality control and data breaching activities are
the factors that may restrain overall market growth in the years to come.
Technical support outsourcing market is segmented based on type, end user, and
region.
Enterprise technical helpdesk services, pre-sales support
services, managed technical support services, and post-sale support services
are the types that could be explored in technical support outsourcing in the
forecast period. Enterprise technical helpdesk service accounted for the
substantial market share of technical support outsourcing and is estimated to
lead the overall market in the years to come. The reason behind the overall
market growth could be high demand from large and medium enterprises to improve
the efficacy of their services. In addition, post-sale support service sector
is estimated to grow at the fastest pace in the years to come.
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The market may be categorized based on end users like media
& entertainment, information technology, education, finance, energy &
utilities, human capital, automotive, production & manufacturing,
telecommunication, and others could be explored in the forecast period.
Globally, Asia Pacific accounted for the substantial market
share of technical support outsourcing and is estimated to lead the overall
market in the years to come. The reason behind the overall market growth could
be the availability of labor at low cost and the presence of key manufacturers
with a strong knowledge base in the region. The developing countries like India
and China are the major consumers of technical support outsourcing market in
this region.
Instead, North America and Europe are also estimated to have
a positive influence on the future growth. North America is the second largest
region with significant market share. However, Europe is estimated to grow at
the highest CAGR in the forecast period. The key players of technical support
outsourcing market are Infosys, Accenture, HCL Technologies, Collabera,
Genpact, Attivasoft LLC and Support.com, Inc., Atos SE, Hudson Software,
Inforonics Global Services, and Qcom Outsourcing. These players are
concentrating on inorganic growth to sustain themselves amidst fierce
competition.
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Market Segment:
The market is divided
into the following segments based on geography:
• Americas
• APAC
• EMEA
Global technical support outsourcing market 2018-2022, has
been prepared based on an in-depth market analysis with inputs from industry
experts. The report covers the market landscape and its growth prospects over
the coming years. The report also includes a discussion of the key vendors
operating in this market.
Key vendors
• Accenture
• Collabera
• Genpact
• HCL Technologies
• Infosys
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